Collections
DPD-aware calling floors that lock the promise and log it.
Live
Trustt Voice · AI Banking Agents
Agents that talk like people and close like your best collector.
Trustt AI Banking Agents are voice AI agents that make and take collections, origination and support calls for Indian lenders in 11 languages and Hinglish.
11 languages + Hinglish≈1.2s response1,000+ concurrent
VoiceCollections AgentConfigureOverviewAgentsWorkflowsBranchesKnowledgeAnalysisToolsSettings
Collections Agent/Main
Templates
StartPromise to payDisputeWrong number
Identify borrower & intent
Greet in the borrower’s language, confirm identity, and read the intent behind the reply…
Capture PTP
Take the date and amount, write it back to the LMS.
Update contact
Mark the number bad and ask for a fresh one.
Log dispute
Record the reason and route to a reviewer.
Measured on your floor
One agent, every language your book speaks.
Hindi to English mid-sentence, without a handover, a second agent or a dropped thread.
2.1×
Promises-to-pay kept
−63%
Cost per resolved account
41%
Connect-to-conversation
हिन्दीHindi · hi-INEnglishEnglish · en-INবাংলাBengali · bn-INతెలుగుTelugu · te-INमराठीMarathi · mr-INதமிழ்Tamil · ta-INहिन्दीHindi · hi-INEnglishEnglish · en-INবাংলাBengali · bn-INతెలుగుTelugu · te-INमराठीMarathi · mr-INதமிழ்Tamil · ta-IN
ગુજરાતીGujarati · gu-INಕನ್ನಡKannada · kn-INമലയാളംMalayalam · ml-INਪੰਜਾਬੀPunjabi · pa-INଓଡ଼ିଆOdia · or-INHinglishCode-mixed · hi-LatnગુજરાતીGujarati · gu-INಕನ್ನಡKannada · kn-INമലയാളംMalayalam · ml-INਪੰਜਾਬੀPunjabi · pa-INଓଡ଼ିଆOdia · or-INHinglishCode-mixed · hi-Latn
Five jobs
Pick one. It arrives already tuned for it.
Tell us the kind of call. Everything after that is refinement.
Loan origination
LOS-connected desks, from application to sanction.
Live
Verification
Post-disbursement identity, address and consent calls.
Live
Customer support
Balances, due dates and statements from the live LMS.
Live
Outbound sales
Qualifies the lead and books a callback with a human.
Next
A floor of specialists
A specialist for each job.
Each specialist is scripted and guardrailed for exactly one job, and hands the call to the right colleague mid-conversation.
PTPLive
PTP Closer
Locks the promise, exact amount, exact date, confirmed twice.
Hands off to SMS confirm
SUPLive
Support Concierge
Balances, statements and due dates, answered from the live LMS.
Hands off to Any specialist
KYCLive
KYC Verifier
Identity, address and consent. Mismatches flagged instantly.
Hands off to Risk queue
DSPLive
Dispute Manager
Freezes the collections track the moment a charge is contested.
Hands off to Human floor
HDTLive
Hardship Triage
Listens for distress and routes straight to a trained person.
Hands off to Human, priority
CNSNext
Consolidator
Negotiates overdue accounts into one plan, inside approved bands.
Hands off to PTP Closer
SDRNext
Sales / SDR
Qualifies the lead, pitches, and books a callback with a closer.
Hands off to Human closer
ORCNext
Campaign Orchestrator
Assigns the right specialist to every call and re-routes mid-call.
Hands off to All of the above
Context, tone and the full transcript travel with the call.
CLCollections floor42,180 accounts · dialling
TRDPD 31-60
1,000+
Uptime SLA99.9%
The boring parts, done properly
A calling floor that never calls in sick.
Your whole book dialled in an afternoon, inside calling hours, with capacity that flexes on demand.
- Elastic concurrency per campaign 1,000+
- Machine detection on connect AMD
- Smart retry learns pick-up times Retry
- Calling windows enforced by the platform TRAI
Release discipline
No script change goes live untested.
SIMSynthetic customersHundreds of calls before a real one connects
ADVAdversarial personasAngry, evasive, silent, on purpose
REGRegressionOn every script change, automatically
SHDShadow modeListens to live traffic, speaks to nobody
A/BSplit on live trafficMeasured against your own floor
GOCutoverGradual rollout, one switch back
Runs where you run
Your line, your cloud, or your own metal.
Keep your telephony, keep your IVR, now AI-aware, so the agent understands menu context. Press 1, or just say it.
Cloud Live
Hosted and pay-as-you-go per connected minute. Nothing to rack or patch.
Priced per connected minute
On-prem GPU Live
The same optimised pipeline on your own GPU servers, inside your own perimeter.
Licensed per deployment
Edge SLM Next
Shrunk to a small model with on-device voice detection. Nothing leaves the building.
Runs fully offline
Plugs into
PlivoExotelBYO SIP trunkAI-aware IVR · DTMFBYOK · any modelAsked by ops
What ops teams ask first.
A working pilot agent takes under 30 minutes, pick a use case, connect telephony, upload your script. Production with sign-off, extraction schema and LMS integration lands in two to three weeks.
Eleven Indian languages plus Hinglish code-mixing. It detects mid-sentence switches and can hold the customer’s language or mirror the switch, set per campaign.
Every fact is fetched live from your KB or LMS and source-tagged. High-risk lines use locked, legally-reviewed scripts. Extraction then validates that captured commitments match what was said.
Cloud is pay-as-you-go per connected minute. With BYOK you pay your model provider directly plus a platform fee. On-prem and edge are licensed per deployment.
The full specificationAppendix · 26 settings · live / next
Use case
Collections (DPD-aware) Live·Loan origination Live·Verification Live·Support Live·Sales / SDR Next
Environment
NBFC collections floor Live·Bank contact centre Live·Fintech app support Live·Insurance & recovery Next
Telephony
Plivo Live·Exotel Live·BYO SIP trunk Live·Sprinklr Next
IVR / DTMF
AI-aware IVR Live·DTMF + voice hybrid Live·Voice-only IVR bypass Next
ASR / STT
saarika:v2.5 Live·saaras:v3 Live·Duplex code-mix Next
Voice activity
Fast / balanced / patient Live·On-device edge VAD Next
Diarization
Speaker split & tracking, on or off Live
Audio
8kHz telephony Live·16kHz + auto-resampling Live·24kHz studio Next
Barge-in
Cut instantly Live·Finish the sentence Live
Turn-taking
Single-track Live·Ambidextrous dual-track Next
Context span
Last turn Live·Full call Live·+ account history Next
Reasoning
Cascaded, ≈1.2s Live·Full-duplex, ≈0.8s Next·BYOK any provider Live
Extraction
PTP amount + date Live·KYC + consent Live·Custom schema Next
Knowledge
KB only Live·KB + live LMS Live·+ CRM, ticketing & knowledge graph Next
Tool calls
Sync fetch Live·Async, external API, WebSocket, KG Next
Personas
Ishita (Hinglish) · Arjun (Hindi + English) · Meera (Telugu / Tamil) Live·Cloned brand voice Next
Tonality
Firm-but-empathetic Live·Neutral corporate Live·Expressive Next
Human in loop
Disputes → human Live·Hardship → human Live·AI-only with review queue Next
Handoff
Warm transfer with full context Live·Cold transfer + summary Live
Channel
Telephony / PRI-SIP Live·+ WhatsApp voice Next·+ In-app multi-modal Next
Infrastructure
Cloud pay-as-you-go Live·On-prem GPU Live·Edge SLM Next
Observability
Transcripts + disposition dashboard Live·+ Sentiment & auto-QA Next·+ PTP funnel analytics Next
Export
Dashboard Live·API + webhooks to your stack Live
Simulation
Synthetic customers Live·Adversarial personas Next
Rollout
Shadow mode Live·A/B on live traffic Live·Cutover with instant rollback Live
Regression
Automatic suite on every script change Live·Manual spot checks Live
Run it on your own traffic
Bring us the call your current bot can’t finish.
A 61-day escalation. A Hinglish drop-off. An angry dispute at 9pm. We’ll run it in shadow mode, on your traffic, before a single customer hears it.
Try it outNo documentation · no sales engineer · a working agent in under 30 minutes