All products Video KYC · V-CIP

RBI-compliant V-CIP. One call, zero droppage.

One video call, agent-assisted or self-guided, on web or Android SDK. Liveness, face match, OVD capture and geo-tag are logged in real time and sealed into a single audit file — built to hold up under regulatory review.

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Live agentAgent Priya

LivenessMatch 99.2%

Geo-tagged11:42 IST

9:41

Live V-CIP Agent Priya 04:1204:1304:1404:1504:1604:1704:1804:1904:2004:2104:2204:2304:2404:2504:26

Face match99.2%

Rec

Liveness checkPassed

PAN capturedCompleted

Fraud scanClear

STAGE 1 / 4Pre-call verificationVerifying identity…

PAN · NSDL0.4s

Aadhaar eKYC0.9s

CKYC searchFound

Name & DOB matchMatched

All checks completed99.2% match

STAGE 2 / 4Waiting roomChoose how you’d like to connect

Join live queueEstimated wait · 4 min

Schedule a callPick a convenient time

Continue

Your position#3#2#1NextPriority routing

STAGE 4 / 4V-CIP portalCase reviewed by Agent Priya

CASE VK-20931KYC approved

Call completed04:26

Recording archivedSealed

Audit loggedJust now

Agent-assisted V-CIP

Four stages, one platform.

1

Pre-call verification

Run identity and KYC checks before the call, so the agent starts with verified customer data.

PAN verificationAadhaar eKYCCKYC searchDigiLockerName & DOB matchAadhaar matchPAN matchIP & VPN check

आयकर विभागINCOME TAX DEPARTMENT

PAN

DRIVING LICENCE

DigiLocker

Verifying identity…

PAN · NSDLVerified

0.4s

Aadhaar eKYCVerified

0.9s

CKYC searchRecord found

0.3s

Name & DOB matchMatched

0.2s

All checks completed99.2% match confidence

2

Traffic management

Give customers the flexibility to wait or schedule a call, while smart routing keeps every interaction moving.

Live queue & wait timeSelf-schedulingPriority routingEngaging waiting room

9:41

Choose how you’d
like to connect

Join live queueEstimated wait time4 min

Schedule a callPick a time that
works for you

Continue

Live queue

12in queue

Estimated wait

4min

Priority routing

Enabled

3

Video call

Verify customers in real time with automated identity checks, fraud detection and flexible workflows.

Faster verificationInstant PAN checkLive fraud shieldBuilt your way

Rec00:12

Liveness checkPassed

PAN capturedCompleted

Face match98.6%

Fraud scanClear

4

V-CIP portal

Complete control over your V-CIP operations — from case allocation and shift scheduling to real-time performance tracking and role-based access.

Case log & auditShift schedulingLive performance trackingSmart allocationReports & analyticsRole-based access

Operations · Wed, 12 AugV-CIP Portal

Search case ID or agent

Ops

Cases

1,284+12%

Conversion

95%+8%

Agents routing

48live

ThroughputCalls completed per hour

TodayWeekMonth

806040200

68 calls

09:0011:0013:0015:0017:00

Recent activityView all

Case allocatedAgent R. Mehta

2m ago

KYC verifiedVK-20931 · Approved

5m ago

Call completed04:12 duration

12m ago

Audit loggedRecording archived

18m ago

+43

Agents on shiftAvg wait · 3m 40s

Shift B

The call, step by step

What the customer actually goes through.

Five steps from link to decision, with the artefact written at each one.

Step 1

The link arrives

Sent by email, SMS or WhatsApp, opening in the browser with no install.

Step 2

Consent and prerequisites

The customer accepts terms, and the pre-qualifier checks clear in the background.

Step 3

Queue or slot

Position and wait time are shown, or a slot is booked for later that day.

Step 4

Face and liveness

The agent captures the face, and liveness plus a 1:1 compare run against the document photo.

Step 5

Documents and decision

OVDs shown on camera, signature captured, questions asked, and the verdict recorded with the case.

Invite sent

vcip.trustt.in/8F31A2

Consent accepted

Pre-qualifier PAN · NSDL0.45s Aadhaar eKYC0.9s

Queue Position 2 ~3 min wait

Live callRec 04:12

4 8 2 1 Liveness passed0.2s Face match98.6%

Captured PANAddressSignature

Case complete 1 case · 1 audit file

Features

Built for the call that has to hold up in an audit.

Every detail, from how the call starts to how the data is stored, is designed for trust, compliance and real-world usage at scale.

See how it works

Location verifiedChennai, Tamil Nadu

Within allowed region

01

Geo-tagging & fencing

The customer’s call is location-stamped and validated — calls from outside permitted regions are blocked.

Live queue12customers

Estimated wait4 min

+8

You’re in the queueWe’ll connect you shortly

02

No customer left waiting

Waiting room, fair routing, flexible scheduling. Customers stay in the queue, not out of the funnel.

Live

LivenessPassed

Face match98.6%

Real personVerified

03

Trustt liveness check

We confirm a real person is present using passive and active liveness, catch deepfakes, and match the live face to their ID.

Pick a time slot

Today12 Aug

Tomorrow13 Aug

Thu14 Aug

10:00 AM

11:00 AM

12:00 PM

01:00 PM

02:00 PM

03:00 PM

Slot confirmedYou’ll receive a reminder

04

Pick your slot

Customers choose a slot that fits their day and complete their video KYC when they’re ready, without the wait or the drop-off.

PAN

Driving Licence

Name

Date of Birth

Address

ID Validity

05

Trustt’s Document Intelligence

Extracts ID details accurately and validates them against government databases. Mismatches are flagged, and your agent sees a verified profile.

Live

Video PD04:12

Documents to capture

Aadhaar

PAN

Bank statement

Address proof

All collected in one call

06

Video PD

Customise the Video PD journey and choose which documents to capture, so everything is collected live in a single call.

Stable even at 100 kbps Low-bandwidth mode Reduces Droppage

Where V-CIP breaks

The call is the easy part. Everything around it isn't.

Most video KYC deployments fail on queue management, agent load and the audit trail, not on the video itself.

Talk to us

Cost Agent load per call

Keying in every field mid-call drags throughput down and cost per onboarding up.

The pattern Three failure points

Queue, agent load and evidence — in that order — are where deployments come apart.

Drop-off Blind waiting queues

A customer who cannot see their wait leaves before an agent ever connects.

56%

of V-CIP loss happens in the waiting room, before the call even starts.

↗

Audit Scattered evidence

Recording, liveness and consent in three systems. Reconstruction becomes a project.

Getting live

From first call to production in four steps.

Step 01Discovery

We map your current onboarding journey and the compliance constraints on it.

Step 02Working demo

The flow is shown against your own case types, not a generic script.

Step 03Integration

Browser or Android SDK, wired into your existing queue and case systems.

Step 04Live and measured

Production keys, then agent and conversion analytics from day one.

Without an agent

Four journeys that need video, not a person.

Video OTP

The customer reads a code aloud and the system approves it, for SEBI-compliant demat onboarding.

Pre-issuance call

Policy terms confirmed on camera before issue, meeting the IRDAI requirement without a call centre.

Lending agreement

Loan terms recorded on video with the borrower's acknowledgement, cutting later disputes.

Telecom SIM

A ten-second clip of name, date of birth and a random code, enough for an online SIM issue.

Run your own flow
before you sign anything.

Bring the journey you actually onboard with. Sandbox keys, sample data and a solution engineer on the call, then see where it clears.